Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cardfiends1@gmail.com. Please note that returns will need to be sent to the following address: 15 Waldeck Road, London, W4 3NL

Returns are charged at your own expense unless an item is faulty in which case your return cost will be refunded once the good have been inspected.

You can always contact us for any return question at cardfiends1@gmail.com.

Customer Right to Cancel or Amend an Order

Before the Order Has Been Dispatched

As a customer, you have the right to cancel or amend your order at any time before it has been dispatched. Once your order is placed, we will begin processing it to prepare for shipment. However, if you change your mind, you may still have the opportunity to:

Cancel: You can cancel your order before it is dispatched. To do so, please contact our customer service team as soon as possible to initiate the cancellation process.
Amend: If you wish to modify any aspect of your order (e.g., changing the delivery address, modifying the products ordered, or adjusting the quantity), please notify us immediately. We will make reasonable efforts to accommodate such amendments before dispatch.

Due to non-refundable payment processing fees, order cancellations are subject to a 2.5% processing fee.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Any TCG products which have been opened are non returnable!

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cardfiends1@gmail.com.

Liability

We understand how important it is for our customers to receive their orders promptly and in good condition. However, there are circumstances beyond our control, such as delays, loss, or misrouting by shipping carriers, that can occasionally affect your order. We want to clarify our stance on liability for any supplementary costs incurred due to such issues.

1. Delayed Orders

While we make every effort to ensure timely dispatch and delivery of all orders, delivery times are provided by the shipping carrier and may be affected by factors such as weather, strikes, holidays, or other unforeseen circumstances.

Liability for Delays: We are not liable for any additional costs you incur as a result of delays, including but not limited to missed deadlines, additional fees, or inconvenience caused by the delay. Shipping carriers are responsible for timely delivery, and we recommend contacting the carrier directly for more detailed information if your order is delayed.
Refund or Compensation: If a delay extends beyond a reasonable timeframe, we may offer a refund or compensation for the shipping costs on a case-by-case basis, in accordance with our policy.

2. Lost or Misrouted Orders

Occasionally, orders may be lost or misrouted by the shipping carrier due to handling errors, incorrect address information, or other unforeseen factors. While we carefully prepare and dispatch all orders correctly, we are not directly responsible for actions by third-party carriers.

Liability for Lost or Misrouted Orders: We are not liable for any supplementary costs incurred due to lost or misrouted orders. This includes any financial costs you may face if an order is lost during transit or delivered to the wrong address. However, we will assist in initiating an investigation with the carrier and working with them to locate and resolve any issues related to lost or misrouted shipments.
Compensation or Refund: If an order is officially deemed lost or misrouted by the carrier, we may offer a replacement or refund for the affected items as part of our refund policy, but we are not responsible for any additional costs you may have incurred as a result (such as lost time, business interruption, or additional expenses).

3. Customer's Responsibility

To help minimize potential issues, customers are encouraged to:

Provide accurate and complete delivery information when placing an order, including any special delivery instructions.
Contact our customer service team promptly if there are concerns about a delayed or misrouted order so we can assist in tracking or resolving the situation as quickly as possible.