Delivery Information
At Card Fiends, we want to ensure you receive your order as quickly as possible. Here’s everything you need to know about our delivery options:
Royal Mail Tracked 24
Orders placed before 4pm on weekdays will be dispatched for next-day delivery at a cost of £3.99. Please note, next-day delivery is only available on weekdays (Monday to Friday). Orders placed after 4pm or on weekends will be processed the next business day.
Royal Mail Tracked 48
Orders placed before 4pm on weekdays will be dispatched on a Tracked 48 service which typically arrives within 2 to 3 days at a cost of £2.99. Please note, this service is only available on weekdays (Monday to Friday). Orders placed after 4pm or on weekends will be processed the next business day.
Important Notes
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Dispatch Days: We do not ship on Sundays or bank holidays. Orders placed on these days will be processed and dispatched on the next business day.
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Delays: While we strive to meet delivery estimates, please note that delivery times may vary due to factors outside our control, such as weather, holidays, or postal delays.
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Delivery Address: Please ensure the delivery address is correct at checkout to avoid delays or misdeliveries.
Tracking
For both delivery options, you will receive a tracking number once your order has been dispatched. You can use this number to track the progress of your parcel via the Royal Mail website.
Liability
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Delayed Orders: While we strive to meet delivery estimates, delivery times can sometimes be affected by factors outside our control, such as weather, postal delays, or high-demand periods. We cannot be held liable for any supplementary costs or inconveniences incurred due to delayed orders. However, we will work closely with the carrier to investigate and resolve any delays.
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Lost or Misrouted Orders: In the event that your order is lost or misrouted, we will work with the carrier (Royal Mail) to investigate the issue. If the order is confirmed as lost or misrouted, we will either offer a replacement or a refund for the lost item(s), as per our policy. We are not responsible for any supplementary costs or expenses incurred by the customer as a result of the lost or misrouted order.
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Additional Costs: Any supplementary costs or fees incurred by the customer due to delays, lost, or misrouted orders (such as additional delivery charges, missed appointments, or any other indirect costs) are the responsibility of the customer. [Your Company Name] will not be liable for such costs.
Returns
At Card Fiends, we want to ensure you're completely satisfied with your purchase. If you need to return an item, here’s what you need to know about the return costs:
Return Costs
The customer is responsible for covering the cost of returning goods, unless the item is faulty or incorrect.
Faulty or Incorrect Items:
If you receive a faulty or incorrect item, we will cover the cost of return shipping. Please contact our customer support team immediately, and we’ll provide you with a pre-paid return label and instructions on how to send the item back to us.
Return Shipping
For all other returns, please ensure that the item is securely packed along with your order number, and returned via a tracked service to ensure it reaches us safely. We recommend using a service that offers proof of postage.
Right to Cancel or Amend Your Order
Before Dispatch
You have the right to cancel or amend your order at any time before it has been dispatched. If you wish to make any changes or cancel your order, please contact our customer support team as soon as possible. Once the order is processed and dispatched, we will no longer be able to make changes or cancel it.
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To amend or cancel your order, simply contact us via email or phone before 4pm on the day of ordering, and we will do our best to accommodate your request.
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Please have your order number handy to help us assist you quickly.
After Dispatch
Once your order has been dispatched, it can no longer be cancelled or amended. However, you still have the option to return the items under our returns policy, provided the items are in their original, unused condition.
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For returns, please refer to our [Returns Policy] for details on how to return your goods and the associated return costs.
If you have any questions or need assistance with your order, please don’t hesitate to reach out to our customer support team. We're here to help!
Return Address
Card Fiends,
15 Waldeck Road,
London,
W4 3NL